Desai Parks Privacy Policy

Effective date: October 7, 2026

This policy explains what information Desai Parks collects about residents, how we use it, who we share it with, and how we handle text messages. It applies to the resident portal at portal.desaiparks.com, to our resident text messages, and to the information our park offices keep about residents.

Who we are

"Desai Parks," "we," "us" and "our" mean the companies that own and operate these manufactured home communities:

These communities are operated together under the name Desai Parks.

The short version

• We collect the information we need to manage your lot, your account and your payments.
• We use your mobile number to send you messages about your account, your rent and your community.
• We do not sell your information.
• We do not share, sell, rent or provide your mobile phone number or your text messaging consent to third parties or affiliates for marketing or promotional purposes.
• You can stop our text messages at any time by replying STOP.

Information we collect

Information you give us or your park office. Your name, the names of other people on your lease, your lot or unit number, your mobile phone number and other phone numbers, your email address if you give one, your mailing address, your lease details, and anything you tell us in a request or message.

Account and payment information. Your rent and charges, your balance, your payment history, the payment method type (for example bank transfer or card), the date, amount and status of each payment, and payment reference numbers. We do not see or keep your full bank account number or full card number when you pay online. Those are collected by our payment processor (see below).

Portal information. When you sign in to portal.desaiparks.com we use your mobile number to send you a one time sign in code. We keep a record of your sign in and your language choice. We also keep basic technical facts, like the time of your visit, your browser type and your IP address. This keeps the portal working and safe. We use cookies only to keep you signed in and to keep the portal secure. We do not use advertising cookies.

Text message information. Your mobile number, whether you agreed to receive our texts, when and how you agreed, the messages we send you, any replies you send us, and any STOP, HELP or START keyword you send.

How we use your information

• To manage your tenancy, your lot and your account.
• To send you account and payment notices, rent reminders, payment confirmations, and notices about your community, including links to the resident payment portal.
• To process and record your payments and show your balance and history.
• To answer your questions and handle your requests.
• To keep the portal and your account secure and to prevent fraud.
• To keep records and meet our legal, tax, accounting and lease obligations.

We do not use your information to send you marketing for other companies.

Payments are processed by Zego

Online rent payments are processed by Zego, a Global Payments company, through the Rent Manager property management system. When you pay, Zego collects your bank or card details directly and handles them under its own terms and privacy notice, available at https://www.gozego.com/privacy-notice/. We receive the payment result (for example amount, date, status and a reference number) so we can credit your account. We do not receive your full bank account or card number.

Who we share information with

We share information only as described here:

• Service providers that help us run our business and deliver our messages and services. These include our text messaging provider (Twilio) and the phone carriers that deliver messages, our property management software provider (Rent Manager), our payment processor (Zego), and the companies that host our portal. They may use your information only to provide services to us.
• The owners and managers of your community listed above, to manage your tenancy.
• When the law requires it, for example to answer a subpoena or court order, to protect someone's safety, or to protect our legal rights, including in a lease or eviction matter.
• If a community is sold or refinanced, the buyer or lender may receive resident and lease records as part of that transaction. Text messaging opt-in data and consent are not included in that transfer.

Text messaging and mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only exception is sharing with the service providers that help us deliver our text messages to you (such as our messaging platform and the phone carriers), and only for that purpose. All of the other categories of sharing in this policy exclude text messaging originator opt-in data and consent.

Text messages

If you agree to receive text messages from Desai Parks, we will send you resident account and payment notices, which may include a link to the resident payment portal. Message frequency varies by account activity. Msg & data rates may apply. Reply STOP to stop. Reply HELP for help. Reply START to start again after you stop. Full details are in our SMS Terms at https://portal.desaiparks.com/terms.

How long we keep information

We keep resident, lease and payment records while you live in the community. After you move out, we keep them as long as we need to close your account, settle any dispute, and follow tax, accounting and other legal rules. We keep a record of your text message consent and of any STOP request so we can honor your choice. When we no longer need information, we delete it or keep it in a form that does not identify you.

How we protect information

We use reasonable safeguards to protect your information, including sign in codes for the portal, encrypted connections (HTTPS), and limits on who can see resident records. No system is perfectly secure. If we learn of a security breach that affects your personal information, we will notify you as the law requires.

Your choices

• Text messages: reply STOP to any message at any time. You will get one message confirming you are unsubscribed. Reply START to resubscribe. Stopping texts does not change your lease or what you owe.
• Update your information: contact your park office or email us to correct your phone number, email or other details.
• Questions or requests about your information: email us (see below). We will respond within a reasonable time.

Children

Our portal and messages are for residents and leaseholders. They are not directed to children under 13, and we do not knowingly collect information online from children under 13.

Changes to this policy

We may update this policy. We will post the new version on this page with a new effective date. If a change materially affects how we use your mobile number, we will tell you before the change applies to you.

Contact us

• Email: [email protected]
• Your park office, in person or by phone
• For help with texts, reply HELP to any message

Resumen en español

Esta es una traducción breve. Si hay alguna diferencia, la versión en inglés es la que vale.

Desai Parks recoge su nombre, número de lote, teléfono, correo electrónico y la información de sus pagos para administrar su cuenta y su contrato. Usamos su número de celular para mandarle avisos de su cuenta y de sus pagos, con un enlace al portal de pagos. No vendemos su información. No compartimos su número de celular ni su consentimiento para recibir mensajes de texto con terceros ni con afiliados para fines de mercadeo o promoción. Solo lo compartimos con los proveedores que nos ayudan a enviar los mensajes. Los pagos en línea los procesa Zego, una compañía de Global Payments, bajo sus propios términos. La frecuencia de los mensajes varía según la actividad de su cuenta. Pueden aplicar tarifas de mensajes y datos. Responda STOP para dejar de recibir mensajes, HELP para ayuda y START para volver a recibirlos. Preguntas: [email protected] o la oficina de su parque.